balo88 Privacy Policy

1. Who We Are and How to Contact Us

balo88 ("we", "us", "our") operates the online gaming and sports betting platform accessible at balo88.bet. We are the data controller responsible for determining how and why personal data belonging to our registered players ("you", "your") is collected and processed.

If you have any questions about this Privacy Policy , or if you wish to exercise any of your data rights, you may contact our privacy team through the following channels:

• Email: [email protected]
• Telegram: @balo88support
• Availability: 24 hours a day, 7 days a week, in English and Bengali

All privacy-related correspondence should be marked clearly as a "Privacy Request" so that it is directed to the appropriate team without delay. We will acknowledge receipt within 5 business days (Bangladesh Standard Time, UTC+6).

2. What Personal Data We Collect

balo88 collects personal data in several ways: directly from you when you register or use our platform, automatically through your device and browser as you navigate the site, and from third-party service providers such as payment processors and identity verification partners. The categories of personal data we collect are as follows:

Registration and Account Data

• Full legal name as it appears on your National ID Card (NID) or passport
• Date of birth (to verify you are 21 years of age or older)
• Mobile phone number registered in Bangladesh
• Email address
• Account username and encrypted password
• Residential address (city and district within Bangladesh)

Identity Verification (KYC) Data

• Copies of government-issued photo identification (NID, passport, or driving licence)
• Selfie photograph submitted for facial verification
• Proof of address documents where required for enhanced due diligence

Financial Transaction Data

• Mobile wallet identifiers (bKash number, Nagad number, Rocket number, Upay number) — stored as references only; full wallet PINs are never collected or stored by balo88
• Bank account details where bank transfer is used (account holder name, account number, bank name)
• Deposit amounts, dates, and transaction reference numbers
• Withdrawal requests, amounts, and processing status

Platform Usage and Gaming Data

• Games played, bet amounts, win/loss outcomes, and session durations
• Sports betting markets accessed, odds selected, and bet settlement records
• Bonus offers claimed and wagering requirement progress
• Responsible gaming tool usage (deposit limits set, cool-off periods activated, self-exclusion requests)

Technical and Device Data

• IP address and approximate geolocation (city-level, not GPS-precise)
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Cookie identifiers and similar tracking technologies (see Section 8)

Communications Data

• Content of support tickets, chat messages, and email correspondence you send to balo88
• Records of promotional communications you have opted into or out of

3. How We Use Your Personal Data

balo88 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data, and the corresponding lawful basis for each, are summarised below.

balo88 will not use your personal data for any purpose that is materially different from those listed above without first notifying you and, where required, obtaining your explicit consent.

4. How We Share Your Personal Data

balo88 does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive transaction reference data solely to facilitate your deposits and withdrawals. These partners are contractually bound to process your data only for payment purposes.
• Identity Verification Partners: Third-party KYC service providers receive copies of your identification documents and selfie photographs solely to perform age and identity verification checks on behalf of balo88.
• Game Technology Providers: Licensed game studios such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming receive only the minimum session and bet data required to deliver their game services within the balo88 platform.
• IT and Hosting Providers: Infrastructure and cloud hosting partners who store platform data on our behalf operate under strict data processing agreements and may not use your data for their own purposes.
• Legal and Regulatory Authorities: balo88 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, a valid court order, or to protect the rights and safety of balo88, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of balo88's assets, your personal data may be transferred to the successor entity, which will be required to honour the commitments made in this Privacy Policy.

All third-party data processors engaged by balo88 are required to implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or destruction.

5. International Data Transfers

The balo88 platform primarily serves players located in Bangladesh. Some of our technology partners and game providers operate servers located outside Bangladesh. Where personal data is transferred to a country that may not provide an equivalent level of data protection, balo88 ensures that appropriate safeguards are in place — such as contractual data processing agreements that impose obligations equivalent to those described in this Privacy Policy — before any transfer takes place.

If you have specific questions about where your data is stored or the safeguards applied to international transfers, you may contact our privacy team using the details in Section 1.

6. Data Retention

balo88 retains your personal data for different periods depending on the nature of the data and the purpose for which it was collected. The general retention framework is as follows:

• Account and Registration Data: Retained for the lifetime of your account, plus a period of 5 years following permanent account closure to satisfy record-keeping and anti-money-laundering obligations.
• KYC and Identity Verification Documents: Retained for a minimum of 5 years from the date of verification, or longer where required by applicable law.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Gaming Activity Logs (bet history, game sessions): Retained for 3 years from the date of the activity, then anonymised or deleted.
• Customer Support Communications: Retained for 2 years from the date of the last communication in each support thread.
• Marketing Preferences and Consent Records: Retained for the duration of your account plus 2 years following account closure, as evidence of consent given or withdrawn.
• Technical and Device Logs: Retained for 12 months from collection, then automatically purged.

Upon expiry of the applicable retention period, balo88 will either securely delete your personal data or anonymise it so that it can no longer be associated with you as an identifiable individual. Data subject to an active legal dispute or regulatory investigation may be retained beyond the standard period until the matter is fully resolved.

7. Your Data Rights

As a registered player on balo88, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our privacy team using the details in Section 1, clearly stating which right you wish to exercise and providing sufficient information to allow us to identify your account.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. For basic account details (phone number, email), you may also update these directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent that formed the lawful basis for processing. Note that deletion requests may not be fulfilled in full where balo88 is required to retain data by law (e.g., financial transaction records).
• Right to Restriction of Processing: You may request that we temporarily suspend the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you may request that we provide your data to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though balo88 may override such an objection where there are compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

balo88 will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

8. Cookies and Tracking Technologies

balo88 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site so that we can improve our services.

The categories of cookies used by balo88 are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens that keep you logged in as you navigate between pages, and security cookies that help protect your account. These cookies cannot be disabled without preventing use of the platform.
• Functional Cookies: Used to remember your preferences, such as your chosen language and notification settings. Disabling these cookies may reduce the comfort of your platform experience but will not prevent basic access.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players navigate the balo88 platform — which pages are visited most frequently, where users encounter difficulties, and how game categories perform. This data is used solely to improve the platform.
• Marketing and Preference Cookies: Used to deliver promotional content that is relevant to your interests and activity on balo88. These cookies are only placed with your consent, and you may withdraw consent at any time by adjusting your cookie preferences within your account settings.

Most browsers allow you to manage cookie preferences through their settings menu. However, please note that disabling strictly necessary cookies will prevent you from using the balo88 platform. balo88 does not use third-party advertising network cookies that track your activity across other websites unrelated to balo88.

9. Security Measures

balo88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of passwords using industry-standard one-way hashing algorithms — balo88 staff cannot view your password in plain text
• Role-based access controls ensuring that only authorised staff members can access personal data, and only to the extent required for their specific job function
• Regular internal security reviews and vulnerability assessments of platform infrastructure
• Automated monitoring systems that flag unusual login patterns or transaction activity for manual review
• Two-factor authentication (2FA) available as an optional additional layer of security on your balo88 account

While balo88 makes every reasonable effort to protect your data, no platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact balo88 support immediately if you suspect unauthorised access to your account.

10. Children and Minors

balo88 is strictly an adult gaming platform. Our services are not directed at, and must not be used by, individuals under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data, we will immediately close that account and delete the associated personal data. If you have reason to believe that a minor has registered on balo88, please contact our support team immediately.

11. Links to Third-Party Content

The balo88 platform may display references to third-party game providers and payment services as part of the normal gaming experience. balo88 is not responsible for the privacy practices of third-party game studios, payment processors, or any other external services. When you interact directly with a third-party service (for example, initiating a bKash transfer through the bKash app or USSD), that interaction is governed by the relevant third party's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with your balo88 account.

12. Changes to This Privacy Policy

balo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification.

Your continued use of the balo88 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any change to this policy, you should cease using the platform and contact our support team to close your account and request deletion of your personal data in accordance with Section 7.

13. Responsible Gaming and Data

balo88 uses certain personal data — including your deposit history, session duration logs, and gaming activity records — to monitor for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion. This processing is carried out in the interest of player welfare and is considered a legal obligation and vital-interest purpose. Data used for responsible gaming monitoring is not shared with any third party for commercial purposes and is retained in accordance with the retention periods set out in Section 6.

If you wish to activate a responsible gaming tool or self-exclude from the balo88 platform, please visit our Responsible Gaming page or contact our support team directly. Players must be 21 years of age or older to use balo88 services.